Orders & Payments
1. How can I check my order status?
After logging into your OZYMP account, go to “Order History” to view real-time status. You will also receive email updates at each stage (confirmed, shipped, delivered).
2. Can I modify my order?
Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.
3. What payment methods are accepted?
We accept credit cards, PayPal, and select local payment options.
4. Will I receive a confirmation email after payment?
Yes, a confirmation email will be sent to your registered email address within 5 minutes. If you do not see it, please check your spam folder.
5. Is my payment information secure?
Absolutely. OZYMP uses SSL encryption and PCI-compliant payment gateways. We never store your full payment details on our servers.
Shipping
1. How long does it take to ship my order?
In-stock items ship within 1–3 business days. Delivery times: USA 5–10 business days, EU 7–12 business days, other regions 10–20 business days.
2. How can I track my shipment?
You will receive a tracking number via email once your order is shipped.
3. Do you offer international shipping?
Yes, we ship worldwide.OZYMP offersglobal shippingto most countries. Please check your local laws regarding gel blasters before ordering – customers are responsible for import compliance.
4. What are the shipping costs?
We cover all shipping costs.OZYMP provides free shipping on all orders, with no minimum purchase required. Shipping fees are included in the product price.
5. Can I change my shipping address?
Yes, you can change your shipping address anytime before your order is shipped.Simply contact our support team with your order number, and we will update it for you. Once the package has been handed to the carrier, address changes are no longer possible.
Returns
1. What is your return policy?
We accept returns within 30 days of delivery for unused, unmodified, and originally packaged products. Gel balls (ammo) cannot be returned due to hygiene reasons. Customers are responsible for return shipping costs unless the item is defective.
2. How do I initiate a return?
Please contact our support team at support@ozymp.com with your order number and photos/videos if the item is defective. We will provide a return address and instructions.
3. Will I get a full refund?
Yes, once the returned item is inspected and approved, a full refund (excluding original shipping costs) will be issued to your original payment method within 7 business days. For change-of-mind returns, a 15% restocking fee may apply.